CONSUMER ASSISTANCE MANAGEMENT SYSTEMS (CAMS)

MAAGAP INSURANCE INC. values the role of its financial consumers in sustaining a strong and stable financial system. That’s why we always make sure that you are protected at all stages of your dealings with us and to have an easily accessible platform where you can express your concerns about our products and services.

Do you have any concerns about our products or services? Let us know by giving us a message through any of our channels below:

WALK-INS: Head Office and/or Branches

PHONE: +632 8867-2452 to 55

EMAIL: customerservice@maagap.com

What to do?

STEP 1: Lodge your concern

Talk to our customer service representative through any of our customer assistance channels, or fill-out a Complaint Form available at this link .

STEP 2: Evaluate and Investigate

Your concern shall be evaluated and an impartial investigation shall be conducted to determine the best possible resolution of the issue. Additional information and other supporting documents shall be requested from you during this process.

STEP 3: Resolution

The resolution is communicated to you and your feedback shall be requested.

Our Consumer Assistance Team would be more than willing to assist and guide you through the entire CAMS procedure.

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To know more, read our Privacy Policy. To see our NPC Seal of Registration, click here.

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