CONSUMER ASSISTANCE MANAGEMENT SYSTEM (CAMS)

MAAGAP INSURANCE INC. values the role of its financial consumers in sustaining a strong and stable financial system. That’s why we always make sure that you are protected at all stages of your dealings with us and to have an easily accessible platform where you can express your concerns about our products and services.

Do you have any concerns about our products or services? Let us know by giving us a message through any of our channels below:

WALK-INS: Head Office and/or Branches

PHONE: +632 8867 2452 to 55

MOBILE: (0928) 834 0605 or (0945) 683 1821

EMAIL: customerservice@maagap.com

What to do?

STEP 1: Lodge your concern

Talk to our customer service representative through any of our customer assistance channels, or fill-out a Complaint Form available at this link .

STEP 2: Evaluate and Investigate

Your concern shall be evaluated and an impartial investigation shall be conducted to determine the best possible resolution of the issue. Additional information and other supporting documents shall be requested from you during this process.

STEP 3: Resolution

The resolution is communicated to you and your feedback shall be requested.

Our Consumer Assistance Team would be more than willing to assist and guide you through the entire CAMS procedure.

Welcome to MAAGAP! The privacy and security of your personal information is very important to us. We collect data to enhance your browsing experience, analyze our traffic, and ensure that we give you the best experience on our website. By clicking "I AGREE", you consent to the collection and processing of your personal information pursuant to the terms of our Privacy Policy.

To know more, read our Privacy Policy. To see our NPC Seal of Registration, click here.

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MAAGAP is regulated by the Philippine Insurance Commission.

For financial consumer concerns, you may reach out to Insurance Commission by visiting their website at https://www.insurance.gov.ph/contact-us/

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